If you have a small business, chances are you have felt as though that you are caught in a proverbial Catch-22. You do not have a large enough volume of calls to rationalize the hiring of a full-time receptionist, but you also cannot afford to keep being interrupted due to call after call. This presents and all too common problem for small businesses, with a fairly simple solution: hiring a virtual receptionist service.
While there may be a number of limiting beliefs surrounding the idea of a virtual receptionist, having a professional presence on the phone, while not being interrupted every five minutes is definitely worth the investment – the small investment.
However, there are still a number of small business owners that do not invest in this service simply because they are not able to calculate the ROI that is offered. This ROI is found in the time you say avoiding frivolous phone calls or other distractions that your virtual receptionist can easily take off of your hands.
You have to take a look at the big picture. What is the big picture? The concept is fairly simple. Virtual receptionists can do much more than simply answer incoming phone calls, they give a friendly voice to your callers that will be pleased to have an actual person answering a call, rather than a robotic voice with menu options.
Your virtual receptionist can also provide you with analytics of some so that can be extremely valuable to the growth efforts of your company. This will provide you with an inside scoop on the incoming call history for your business. This will help you track the way that your customers are responding to the promotions that you are sending out and whether or not your email blasts are effective.